Atlassian is a crap :(

 In the past atlassian company created a great product. It was meant for both managers and developers - and fulfilled needs of both "sides". With time it began to grow. Was moved to cloud. Own instances are still possible but with other problems (and many of them). The application began to grow a lot.

Nowadays it is a crap.

It was a java app in the past. Already a bit overgrown but not that terrible. Now they moved this to cloud and much is happening on user's side Whenever editing a page it is quite common to have over 150% CPU (1 and a half thread) all the time loaded with confluence only altogether with 500MB or more of RAM. You must add browser itself and operating system to the calculation. As a result my laptop (32GB of RAM, linux instead of windows10, 8 threads on i7 CPU) gets overheating. Whenever the cooling gets loud... I close atlassian pages.

When it comes to error handling and issue reporting... In the past atlassian open its jira for the users. Everyone could report an issue, everyone could vote for it. This was expected to be the driver for development. Then cost cutting, migration of development to other locations, micromanagement and similar stuff killed the products. Support really sucks. To keep amount of tickets small... that is the first time I have seen such a dirty trick.... let's spend a separate paragraph on that.

Atlassian support is grouping similar feature requests and issue reports together. Over-grouping often. For example user is having issue on computer and there is a feature request for a computer... they might use "computer" as the common word and say this is the same issue - close one ticket, add it to another (although those are 2 separate items). Then they might close dozens of tickets by this grouping (showing huge amount of tickets closed to keep dumb managers happy). And finally provide an answer stating "this new feature won't be done" or "works for me" or "in case of one guy in North Korea this feature works so use whatever he does and we think the issue is solved". Even if this is not solved for 98% of users. Correction - they grouped things together so the issues are not solved for 99.99999% of the users. In other words atlassian treats user badly, providing expensive overbloated resource-hungry application. If you have an option... try to avoid that crap.

Several years ago I would recommend otherwise - it was a great app. Nowadays I tend to avoid it.